FAQs

Frequently Asked Questions (FAQ) – MES DEL PERFUME
Website: https://artedeperfumes.com
Email: artedeperfumes@outlook.com
Brand: MES DEL PERFUME
Opening Hours: 9:00 AM – 6:00 PM (Monday to Sunday, excluding statutory holidays)

Welcome to MES DEL PERFUME, your go-to destination for premium fragrances. Whether you’re seeking your signature scent or gifting someone a moment of elegance, we’re here to help. Below are answers to some of the most common questions our customers ask.

1. What kind of products does MES DEL PERFUME offer?

MES DEL PERFUME specializes in curated fragrances crafted to suit every style, season, and mood. From timeless classics to modern signature blends, our collection includes eau de parfum, eau de toilette, and limited-edition scent releases.

2. Are your perfumes authentic?

Absolutely. We guarantee that every product we sell is 100% authentic and sourced directly from verified manufacturers and distributors. Quality and customer trust are the heart of our brand.

3. How do I place an order?

To place an order, simply visit https://artedeperfumes.com, browse our fragrance collections, add your selected items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure online payment methods. All transactions are encrypted and processed securely to protect your information.

5. Do you ship internationally?

Yes, MES DEL PERFUME ships worldwide. Shipping times and fees may vary depending on the destination. All relevant shipping options will be shown at checkout.

6. How long does delivery take?

Typical delivery times are as follows:

• Domestic orders: 4–8 business days
• International orders: 7–20 business days

Please allow extra time during peak seasons or for remote locations. You will receive tracking information once your order is shipped.

7. Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment online at any time.

8. What is your return policy?

We accept returns on unopened and unused products within 14 days of delivery. Items must be returned in their original condition and packaging. To initiate a return, please contact us at artedeperfumes@outlook.com with your order details.

9. What should I do if I receive a damaged or incorrect item?

We’re very sorry for any inconvenience. Please contact us immediately at artedeperfumes@outlook.com with your order number and photos of the issue. We will gladly arrange a replacement or refund based on the situation.

10. Can I cancel or change my order after placing it?

Orders can be modified or canceled within 12 hours of placement. After this time, the order may already be processed. Contact us as soon as possible if you need assistance.

11. Do you offer samples?

We occasionally offer sample packs or miniature sizes so customers can explore new scents before committing to full-size bottles. Check our homepage or newsletter for announcements and offers.

12. Are gift-wrapping or personalized messages available?

Yes! During checkout, you can select gift-wrapping options and include a custom message. Our team will ensure your order arrives beautifully packaged and ready to delight.

13. Do you offer discounts for bulk purchases?

Yes, we offer special pricing for bulk and wholesale orders. Please email us with your inquiry and we’ll provide a customized offer.

14. How do I get in touch with your team?

You can reach our customer service team anytime during our business hours:
📧 Email: artedeperfumes@outlook.com
🕘 Opening Hours: 9:00 AM – 6:00 PM (Monday to Sunday, excluding statutory holidays)

Thank you for choosing MES DEL PERFUME — where every scent tells a story. We look forward to being part of yours.